Privacy Policy

The Privacy Policy contains information on how and for what purposes OÜ Aeglane Hetk (registration code 14630408), located at Tormikadaka, Kastna village, Pärnu city, Pärnumaa, 88106, Estonia, email:, phone +372 50 48226, collects, processes, and shares personal data.

The Privacy Policy is based on the General Data Protection Regulation (GDPR) and complies with the personal data protection law.

By using our website, online store, and Facebook account, you may share your personal data with us and agree to its processing as described in our Privacy Policy.

Personal Data Processed

Personal data includes:

  • Name, phone number, and email address;
  • Delivery address for goods;
  • Bank account number;
  • Cost of goods and services and payment-related data (purchase history);
  • Information about visits to the website, social media channels, and the use of our products/services.

Purpose of Processing Personal Data

Personal data is used for fulfilling contractual obligations (managing customer orders, delivering goods, solving problems) and providing customers with quality products, services, information, and user convenience.

Data on purchase history (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences. The user’s IP address or other network identifiers are processed for providing the service and generating web usage statistics.

Legal Basis

The processing of personal data is carried out for the purpose of fulfilling a contract with the customer and for legal obligations (e.g., accounting and resolving consumer disputes). We also have a legitimate interest in processing data to better understand customers’ needs and to offer better (preferred) services and products.

Data processing for sending direct marketing messages is done only with the customer’s consent.

Security and Data Access

OÜ Aeglane Hetk is the data controller for personal data related to the website www.aeglanehetk and for questions, please contact

Secure storage of personal data is a high priority for OÜ Aeglane Hetk. We do everything possible to prevent unauthorized access to personal data, its disclosure, and other unlawful processing. We protect the confidentiality and integrity of personal data and ensure access to data in accordance with applicable laws. The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, and disclosure.

OÜ Aeglane Hetk does not share customer personal data with third parties except under the conditions listed below.

Personal data is stored on servers located within the territory of a member state of the European Union or a country that has joined the European Economic Area.

Access to personal data is granted to online store employees who can access personal data to resolve technical issues related to the use of the online store and to provide customer support services.

Data necessary for shipping goods (name, phone number, email address, delivery address) are transmitted to the transportation service provider chosen by the customer (either DPD Estonia AS, Estonian Post AS, or Itella Estonia OÜ), who are authorized processors of these data.

Personal data may be transmitted to IT service providers if it is necessary for ensuring the functionality of the website or data hosting.

The transfer of personal data to authorized processors (e.g., transportation service provider and data hosting) is based on contracts concluded between the responsible and authorized processors. Authorized processors are obliged to ensure appropriate protective measures in the processing of personal data.

Direct Marketing Messages

The email address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing messages, they should select the relevant link in the footer of the email or contact

Access to and Correction of Personal Data

Customers have the right to access their personal data processed by OÜ Aeglane Hetk and to request the correction of inaccurate personal data.

If customers have questions about their data and rights, please contact

Withdrawal of Consent: If the processing of personal data is based on the customer’s consent, the customer has the right to withdraw their consent by notifying via email to


OÜ Aeglane Hetk retains personal data only as long as necessary for the purposes for which it was collected. The retention period also depends on the need to respond to data subject inquiries, solve problems, and fulfill legal document retention requirements.

We may continue to use the data for statistical purposes, but only in an anonymized form.


To delete personal data, please contact via email at Responses to deletion requests will be provided no later than one month.

Dispute Resolution

For any questions or complaints regarding personal data, please send an email to or call +372 5048226, and we will find a solution.

The supervisory authority is the Estonian Data Protection Inspectorate (